Archive for Business
From Simply Happy to Raving Fan
Posted by: | CommentsI have experienced the absolute best customer service from my website hosting company. It seems like these days it is rare to be happy with customer service. I usually dread calling into most business’s customer service.
If you have yet to purchase domain names, set up website hosting, or need email I highly recommend Domains Made Simple at http://domainsmadesimple.com/
Until lately I was simply happy with my service, things were going fine. I purchased this service upon recommendation and I was familiar with the owner, as he is a local. There was little risk, only a one year commitment, and the price was fair.
Then things changed. I have gone from simply happy to a raving fan!
I was asked to set up a couple of fast and easy WordPress sites for some local businesses. It was pretty easy but I did run into a couple of snags that required some customer service. Every time I have called I have gotten a different rep and each one of them was helpful, smart, and patient. They were genuine and not just pretending to be nice, they are nice. They did not read from a script and did not apologize all the time. They do not hide behind email support tickets; they actually have a phone number based out of Arizona.
(And no, I am not an affiliate of Domains Made Simple, just a fan!)
A Tip for Holiday Family Portraits
Posted by: | CommentsOne tip I have for you when photographing family groups is to photograph mom and dad together. Actually I make this a habit for each family group I do. I usually pose the mom and dad first as I am setting up the family pose anyway, so I pause and take a couple photographs of just them before I add the children to the pose. I don’t even ask them anymore if they want me to or not because they would just say “no, that’s okay.” I just do it.
So many couples are used to putting the kids first all the time. They typically do not think of getting their own portrait made unless it is a monumental anniversary. So this is a great time to do something nice for them whether they know they will want to order one or not. Again, I don’t make a big deal of this, I just shoot a few frames and move on.
It takes me about two minutes to capture this pose and the children like it too. I have them help me get their parents to smile.
I used to have a session that included breakdowns for a higher price. Very few people wanted that session; they went with the one family pose session. You see, they don’t know how much they will really like a portrait of the two of them until they see a nice one. And if they don’t order one, I am not out anything at all.
I actually have more sales this way than when I had an actual session for break down groups and it is fast, easy and fun for them. If you become good at selling large images and framing, this can be a dramatic sale for you.
© 2011 Barb Gordon Photo Coach & Gordon Photography & Gallery, Inc.
Backup those Digital Files
Posted by: | CommentsI just had a scare. Remember a few weeks ago I was discussing selling my old negatives and digital files? Well I sold four files from 2006 and I did not have my retouched CD from that shoot to sell. Not to panic, my paranoid multiple backup systems paid off! Here is what I do.
Immediately upon downloading a session to my computer I burn a CD or DVD. Nothing has been done to the files at all, I just burn a copy. I label this my “Unedited Raws” disc. This is filed in a separate file cabinet and not with the order. In the event I loose my client’s order envelope, I have a copy stored somewhere else. Periodically, I take these CDs home to store, so they are off location.
My compact flash card from that session goes into a little tray on my desk. I do not reuse it right away in case there might be a problem.
Then I go ahead and edit my session, renumber the images and burn my second CD, the “Edited Raws” CD. This CD goes into the client’s order envelope.
Once the images are selected that will be ordered from are retouched, a “Retouched” CD is burned and it filed in the client’s order envelope. And of course by now my camera cards are rotated back in for reuse.
My hard drive is backed up to an external drive but before deleting anything off of my hard drive, I copy a bunch of sessions to a DVD. I copy the Retouched and the Edited Raws from as many sessions that will fit. This DVD gets filed off site as well. I probably do this every couple of months. So there are four copies of files in the end.
To make this process faster, I have three sets of pre-printed labels, a set for the “unedited Raws”, the “edited Raws”, and the “Retouched”. I color code each with a highlighter for even faster identification. There are also lines for the client’s name, type of session, and date.
So what happened to my 2006 files? Well, even though I have a checklist of what needs done for every order, it appears that I forgot to make a copy of the retouched images. But I was able to go home and go through the 2006 DVDs and found them in less than 5 minutes! Logically, I could have pulled the original Raws and had them retouched again, if I was desperate, but that would have cost a lot more. What a relief to have organized backups.
What to do with old negatives and files
Posted by: | CommentsTwo weeks ago I told you about why I was selling old files. There is money sitting on our storage shelves waiting for ….what?
This week I will share with you how am I tackling over fifteen years worth of old files. Where to start with all of those bankers boxes filled with negatives and CDs?
The first step is deciding what to charge for them. Consider the likelihood of getting a reorder like we talked about two weeks ago. Don’t be greedy but remember these are valuable. You might even adjust the price after a few sales attempts that may not go so easy. Remember to take into account the time that is involved in making the sales. Your time is not free.
The next step is how to position this idea to your clients. This generation, your actual client, may not think too much of it, they have the actual photographs on the wall or in albums. But what about the future? What about their legacy? Isn’t it a real treat and a blessing to stumble on some of your own family history that is well preserved? A photograph in good condition is great, but having the original negative or digital file would be even more exciting.
You might tell your clients, “It’s not for you, really, it is for your future generations.”
If you are anything like me, you don’t want to call all these people. Who knows how current their address and phone number are anymore. And who has time to do all of this? Break it down into manageable pieces.
Step One: From my accounting software I printed a list of all of my clients by job. This lets me makes notes on who did purchase files, who told me no, and helps me locate all of the jobs I have done for one family. (I file my jobs alphabetically by last name in each calendar year.)
Step Two: To make this task friendlier to me I pulled all the files for people I was currently working with this month. It was so easy to just ask them if they were interested because they were right there, no additional trips, phone calls, or mailings necessary.
Step Three: I also pulled all the files of clients that I really felt comfortable calling about this project. Keep in mind that contacting clients just might get you some bookings while you are interacting with them!
While doing the above, I threw away old event files like dances and commercial jobs that I was sure no one would care about anymore. That alone was two big trash bags!
A side note: Be sure to shred any old MasterCard/VISA slips. You know the old duplicate kind with complete account numbers listed.
Step Four: Design a simple postcard to mail to people that you don’t have time to call. If the number is too overwhelming just do a few at a time. Nothing says you have to complete this in a month.
Do have a deadline for purchase. You want to be confident that you can throw away old files, move on, and not worry about someone changing their mind. If you are doing this in stages, just do a fill in the blank on your postcard for the deadline for them to respond. This will help you spread out the project and not make your mailing obsolete.
If you have some images that are your favorites, make a high quality scan of the negatives before you sell them. Digital images, of course, make a copy of those as well. You never know if you want to produce a book of your work someday.
When I am aware of it, one thing that I have always done is to give the files to the parents who have lost a child I have photographed. They appreciate the gesture.
Of course we photographers are control freaks and don’t want our clients to monkey with the images and make strange graphics, off color prints and then say who the photographer is! That is why we are so controlling of our raw data in the first place. But we are going to have to stop worrying and obsessing if we want fewer things to store and create some cash flow in the process.
I am going to preface all of my sales with educating the client about keeping the integrity of the images. I will also tell them that I will be happy to print any further images they may need, professionally.
Get Smart About Insurance
Posted by: | CommentsI got a little lesson about insurance when I talked to my agent about my business changing locations. I was not aware, or did not remember, that I still needed coverage even without a brick and mortar (retail) building to cover.
I always thought that Indemnification that was included in my Professional Photographers of America (PPA.com) membership dues was insurance. It is not and they do tell you that in the literature. They may cover some issues with computer failure or some other digital mishap but it is not insurance. They may even assist you with a lawsuit happy bride but not property damage.
What you want to check with your insurance agent about is general liability insurance. This protection is against claims involving bodily injury and property damage to third parties.
So even if you work from your home, even if you feel you don’t need to insure your camera, please learn more about this affordable and vital insurance to protect yourself. In my area it is less than $25 per month.
It is part of doing business – smartly. Call your agent today and do a review of your insurance coverage.
The Photography Industry is Business Friendly
Posted by: | CommentsPhotographers are blessed in more ways than one.
One way you may not be aware of is that the group of professionals that make up the photography industry is quite special. Unless you have been in other fields you may not really appreciate or experienced otherwise. If you have not found this out yet, I just want to share some thoughts today.
Many years ago, I was in the gift basket industry for a short while. I found the vendors to be unpredictable and unreliable. It made it hard to be able to count on getting product. Sales people would not stay with their companies for any length of time which made contacting them obviously difficult. Many of the companies had such high minimum orders that I, as a small start up, could not work with them.
Contrast that with the professional photography industry. I have found during my twenty-five plus years that the vendors are very stable and reliable companies. Many of them have sales representatives that will call on your studio and give you assistance, answer questions, and offer advice. I believe they do care about our success.
We also have the convenience of having little to no requirements in minimum orders. It is especially helpful that framing vendors can ship us one custom frame at a time.
We have a very strong national association, Professional Photographers of America (www.PPA.com). And the state affiliates of PPA are equally as impressive. If you are not a member as yet, at the very least in your state organization, I encourage you to join. Not only will you learn a lot, have a chance to network with your peers, they are very supportive organizations.
Lately I have been attempting to go to a horse clinic as a participant only to find how unorganized, unprepared, and unprofessionally these clinics are operated. One would think these trainers would go out of business without paying closer attention to their business systems. It is a good thing that as much as I love horses that I am not interested in that drastic of a career change.
Considering what an industry’s reputation was like before picking it as a career was not something I was savvy enough to do. I suppose most of us don’t. We just go with our heart. I am just blessed, like you are, to be in a profession that is this amazing.
And of course the best part of all is capturing those beautiful, priceless moments only a storyteller with a camera can do.
Strong Headlines while Blogging for Business
Posted by: | CommentsI was reminded how important headlines and the first sentence of a post are when I googled “Iowa Horse Fair” to check next year’s dates so I could mark my calendar. A blog post I did about my attendance at the event last year came up number six on a search. Wow, was I was surprised. But it reminded me how using the right key words are important and how more thought should go into using them.
Writing headlines and captivating copy is not my number one strength, matter of fact, this one was boring, but as I said, it came up as number six (the third one in the screen shot) from matching key words.
The first sentence after the headline is really important! Make it count. You want your readers to continue.
Most of all, share great information. We are not all gifted writers but don’t let that stop you. It is more important to be marketing yourself.
An Adobe Bridge Fix
Posted by: | CommentsThe first time this happened I thought I was losing my mind. In Adobe Bridge, I could not find the Image Processor function. It was totally gone, disappeared. I called a reliable friend of mine who confirmed that the function was indeed supposed to be there. He suggested uninstalling and reinstalling. Good idea, but I hate that stuff. So I asked in a forum and got a quicker fix.
This function disappears from the selections for me often, why I don’t know. But somehow the opening script gets lost. I have on many occasions had to reset my scripts.
If this ever happens to you, here is where to find it:
- Edit>Preferences>Start Up Scripts
- Check all the boxes
- Adobe Photoshop CS5 is the one that comes unchecked for me (don’t know why).
Oh, and if you are like me you will forget to do a restart on the computer. That is necessary. Good luck.
Time to Think
Posted by: | Comments“Do what you love and the money will follow.” You have all heard that saying I am sure.
How many of us actually stop and think long and hard about what we love in the first place? How much time do we really devote to thinking? Do we get real quality time to process our ideas, brainstorm, and think creatively? John C. Maxwell, a well known leadership coach, even suggests having a dedicated, special place to do your thinking.
In our next month’s F2.8 Protégé Club call, we are going to focus on dreaming and thinking to improve our businesses, and for that matter, our lives. The title of our teleseminar called, “Defining the Gap”. You can learn more in the Teleseminar section below.
Meanwhile, make a date with yourself. Schedule in some thinking time. You will be amazed at how much you come up with.
Ten Cappuccino Toasts to a Better Me …
Posted by: | CommentsSometimes being in business is hard. It can be lonely. It can be stressful. Sometimes we just have lower self esteem.
Brenda Clark Hamilton, MA Ed. of Fresh Coffee: Professional Growth Programs, lectures and inspires at many conferences in the mid-west. In her presentations she offers the following uplifting concepts that she provides for those tough times.
Ten Cappuccino Toasts to a Better Me …
1. I will treat myself well and tend to my physical, emotional, intellectual, and spiritual needs. I’m no good for anyone if I am worn out, bitter, and resentful.
2. I will not let others mistreat me. Even when I feel weak, I will gather the strength to know in my heart that I deserve better.
3. I will not beat up on myself. I am human and will make mistakes, yet I will continue to speak kindly to and about myself.
4. I will behave in such a way as to make myself proud of who I am.
5. I will surround myself with people and circumstances that bring out the best in me.
6. I will seek help when I need it.
7. I will remember that I’ve survived hard times before.
8. I will be honest with myself and change my life or my circumstances when needed.
9. I will continue to grow, learn, and try new things. I refuse to stagnate in life.
10. I will be a life-long dreamer!
For speaking engagement information you can contact Brenda at frcoffee@ncn.net




